Standard Delivery to the UK Mainland
Items to the value of £14.99 will be sent by Royal Mail First Class post and will cost £1.00.
An order valued between £15.00 and £59.99 (inclusive) will be be sent by Royal Mail First Class Recorded Signed for delivery service, this will require a signature from you upon arrival. This service gives you peace of mind that your item(s) will arrive safely and direct into your possession, this will cost £2.95.
Orders over the value of £60.00 will receive free postage via Royal Mail Special Delivery. Our aim is to dispatch all orders within 2 working days of your payment being received, we will also e-mail you with the Royal Mail tracking number. In the unlikely event that this is not possible, we will email you to advise you of the likely delay.
We offer a 10 day money back guarantee. If your item is not suitable then please notify us by email stating the reason for the return within 10 days of receipt. Any items MUST be sent back complete with jewellery packaging and received by us within 10 working days of receipt. We suggest that you use a signed for delivery service and use recorded delivery should you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed.
In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 10 days of you receiving them complete with jewellery packaging. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased.
PLEASE NOTE - we DO NOT accept returns unless authorized first either via e-mail (preferred method) or by telephone and ALL returns must be accompanied by a copy of the original packing slip.
In the case of faulty goods returned within 10 days, we will refund any postage costs upon request.
It goes without saying that we cannot accept returns for any intrusive jewellery such as earrings for hygiene reasons.
This returns procedure does not affect your statutory rights.
If you have any questions then please contact us..